Return, Cancellation and Delivery Conditions

At Maan Gaya we hope you will be satisfied with your purchase, but if you wish to return our products, you can get a 100% refund of your money. In order to exercise this right of withdrawal, please read the return conditions below carefully. If the product you purchased complies with the return conditions, it will be sufficient to fill out the return form on the back of your invoice and send it to us together with the products.

1. I want to return the product I bought, what can I return?

You can return the products whose protective elements such as the label, original box / packaging, tape, seal, package have not been damaged and therefore have not lost their resalable feature. Promotional and gifted products are also subject to these conditions. You must also send us the invoice of the product you want to return, along with the product. Used, washed, damaged packaging will not be accepted.

2. How can I return the products I bought?

First of all, make sure that the products you want to return comply with the return conditions. If appropriate, you can return the product within 30 (thirty) days from the delivery date. Return shipping fee belongs to our customer. Return Address: Erenkoy Mah. Gozenc Sok. Meltem Apt. 1/27 Kadıköy/İstanbul When the products you have sent in line with the above information reach us, their return is approved if they comply with the above-mentioned return conditions, and when your return is notified to your bank, your phone number or e-mail address in your membership information will be notified. Repayments vary depending on the bank's internal processes and delays may occur. Please follow these processes through your bank.

3. Can I change the content of my order or cancel my order?

It is not possible to change the content of the approved orders. After the product reaches you, you can apply for the return procedure. Orders can only be returned before they are shipped. If your order has not been delivered to cargo, you can send your request via e-mail [email protected]. It is not possible to cancel the orders placed by cargo. You can apply for the return procedure within 30 days after you receive the product. After your order cancellation request is approved, the refund will be processed in the same way as the payment method of your order. Repayments vary depending on the bank's internal processes and delays may occur. We ask you to follow these situations through your bank. In addition, the refund of installment payments is made in installments as per bank processes.

4. Delivery Conditions (Maan Gaya does not work on weekends or public holidays.)

If your cargo comes from Istanbul, it will reach us within at least 1 (one) business day, if it comes from other cities of Turkey, it will reach us within at least 2 (two) business days. After your return reaches us, it may take up to 7 (seven) business days for it to be processed and refunded if it complies with the return conditions. Maan Gaya will not be held responsible for the delay in case of delay in the payment due to reasons arising from third party banks in the repayment process.